Flagship service
From door.
To door.
Without the gaps.
One shipment. One point of contact. One coordinated journey - from collection at origin to delivery at destination.
The journey
Five stages. One accountable team.
From collection at origin to final delivery, every stage is coordinated as part of one continuous door-to-door journey.
- 01CollectionCargo is collected from the agreed origin address on the confirmed date.
- 02Origin handlingCargo is received, checked and prepared for the booked freight movement.
- 03Main legThe agreed sea, air or road movement carries the shipment towards destination.
- 04Customs clearanceThe required import or export customs process is coordinated at the relevant border.
- 05Final deliveryReleased cargo moves from the destination port, airport or hub through to the agreed final address.
Scope
What's included in door-to-door.
- Collection from the agreed origin address.
- Origin handling and preparation for the booked service.
- The sea, air or road freight leg agreed at quotation stage.
- Customs clearance coordination for the shipment.
- Final delivery to the agreed destination address.
- One point of contact across the coordinated journey.
Quoted separately
What isn't included by default.
- Cargo insurance, where requested, quoted against the declared cargo value.
- Packing, crating or palletisation where additional preparation is required.
- Storage beyond the handling period included in the agreed scope.
- Customs duties, taxes and charges levied by the relevant authority.
- Additional permits, inspections or regulatory charges where applicable.
- Special handling for hazardous, oversized, high-value or temperature-sensitive cargo.
Confirmed per shipment
Door-to-door logistics to and from the UAE
Door-to-door means the journey is coordinated from the agreed origin address through to the agreed destination address. Collection, inland transport, port or airport handling, the main freight leg, customs clearance and final delivery are brought together around one shipment and one point of contact.
The advantage is not that physical handovers disappear. It is that responsibility does not disappear between them. Instead of managing separate providers across different stages, you have one team coordinating the journey from beginning to end.
Questions
Door-to-door, answered.
- Yes. The service is priced and invoiced as a single journey, rather than as separate charges at each stage.
- The origin and destination addresses you provide at quotation stage. Both are confirmed before the shipment is booked.
- No — duties, taxes and charges levied by a customs authority are outside Mizan's pricing and are payable separately, as set out in the scope above.
- Yes. Share a comparable door-to-door quotation and Mizan will review it against the conditions on the comparable-quote page.
- Hazardous, oversized or temperature-sensitive cargo is confirmed per shipment before booking, so the right equipment and handling are arranged from the start.
Already holding a comparable door-to-door quotation?
Share it with us and we'll review it on a like-for-like basis. Where it meets the applicable matching conditions, Mizan will beat the price by up to 5%.